Help

I have not received my activation email, what should I do?

AnswerCheck your junk mail folder and if the activation email is not there go to the ‘Forgotten your password?’ link on the sign in page.BackgroundTo complete your user registration on the platform you must first verify your email address by using an activation link that will be emailed to you.…

What should I do if my activation fails?

AnswerGo to the ‘Forgotten your password?’ link on the Sign in page.BackgroundTo complete your user registration on the platform you must first verify your email address by using the activation link that will be emailed to you. This process is used to ensure that your user account is linked to y…

How do I manage my account settings?

AnswerClick on your user name in the top right corner of your Dashboard.BackgroundUsers can control and personalise their account settings via the user settings page on the platform. This includes security settings such as changing passwords and enabling two-factor authentication. Additionally users…

How do I change the date format setting on my account?

AnswerYou are able to change the date format setting on your personal dashboard.BackgroundThe platform recognises that date formats vary between countries and gives each individual user the ability to set their own date format for on their account. All of the information on the platform will chang…

How can I change the time zone setting on my account?

AnswerYou are able to change your time zone setting on your personal dashboard.BackgroundThe platform is used by suppliers from all over the world and because of this, gives users the ability to change their account default time zone. This is available on your personal dashboard. All of the informa…